gk9pg Privacy Policy

2.1 Information Provided Directly

When you create an account or use our services on gk9pg, the following information may be collected from you:

• Full name and personal identification details
• Date of birth (for age verification)
• Email address and contact information
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Documents required for identity verification

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Time, date, and duration of visits to our site
• Pages visited and navigation patterns
• Information collected through cookies and similar tracking technologies
• Referral source (how you arrived at our site)

2.3 Transaction Information

Information relating to your deposits, withdrawals, and betting activity is collected. This includes transaction amounts, dates, payment methods, and gaming history. This information is essential for financial oversight and fraud prevention.

3.1 Account Management and Service Delivery

• Creating, managing, and securing your account
• Age verification — our services are for those aged 21 and above only
• Processing deposits and withdrawals
• Providing customer support and resolving issues
• Saving your preferences and settings

3.2 Security and Fraud Prevention

gk9pg uses information to protect users:

• Detecting unauthorized access and fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Monitoring suspicious transactions
• Ensuring the overall security of the platform

3.3 Responsible Gaming

We ensure responsible gaming by monitoring your gaming activity. If an unusual gaming pattern is detected, we may contact you. For more details, visit our Responsible Gaming page.

3.4 Communications and Notifications

• Sending important account-related notifications
• Informing you about promotional offers and bonuses (with your consent)
• Keeping you informed about service updates and changes
• Managing 24/7 Bengali live chat and email support

3.5 Platform Improvement

By analyzing user experience, we continuously improve the quality of our website and services. Information collected for this purpose is analyzed anonymously and no individual is identified.

4.1 Payment Processors

To complete deposit and withdrawal processes, we share necessary information with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These third parties use the information only to complete specific transactions and operate under their own privacy policies.

4.2 Legal Obligations

We may be required to provide necessary information in response to legitimate requests from law enforcement authorities or regulatory bodies. In such cases, we will only provide information that is legally required.

4.3 Technology Service Providers

Operating our platform requires certain technology partners — such as cloud hosting, cybersecurity, and analytics services. We enter into strict confidentiality agreements when sharing information with these partners.

4.4 Emergency Situations

Where there is a serious risk to the safety of a person's life or property, or to prevent fraud and criminal activity, we may disclose relevant information.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to keep your login session active, maintain security, and prevent fraud. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings, such as language selection and display preferences. They improve your user experience.

5.3 Analytics Cookies

These cookies help analyze the usage of our website. Through them, we can identify which pages are visited most and how users interact with the platform. Collected information remains anonymous.

6.1 Encryption

Our platform uses SSL (Secure Sockets Layer) encryption. This means all information transferred between you and our servers is encrypted. Your payment information is stored with the highest level of protection.

6.2 Access Controls

Only authorized staff can access your personal information. Each employee's access is limited according to the needs of their role. All data access is logged and reviewed regularly.

6.3 Security Monitoring

Our security team monitors the platform 24/7. If suspicious activity is detected, immediate action is taken. In the event of a data breach, we will promptly notify you and the relevant authorities.

7.1 Account Information

Your personal information is retained while your account is active. Even after account closure, information necessary for legal obligations, fraud prevention, and dispute resolution may be kept for a specified period.

7.2 Transaction History

Records relating to financial transactions may be retained for an extended period in accordance with legal requirements and anti-money laundering regulations.

7.3 Marketing Communications

If you request to opt out of marketing communications, we will keep a record of that decision to ensure you are not contacted again by mistake.

8.1 Right to Access Information

You can request a copy of your personal information held by us at any time. To do so, email [email protected].

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you can have it corrected. This can be done through account settings or directly through our support team.

8.3 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails and notifications at any time. Use the unsubscribe link at the bottom of any email or let the support team know.

8.4 Right to Close Account

You can request to close your gk9pg account at any time. Even after account closure, some information may be retained for a specified period due to legal obligations, as described in section 7.

8.5 Right to File a Complaint

If you have any complaint about how your information is used, please contact our support team first. We will make every effort to resolve the issue as quickly as possible.

gk9pg strictly prohibits its services for anyone under the age of 21. Our platform does not collect or store information from minors under any circumstances.

Age is verified at the time of registration, and identity documents are checked in cases of doubt. If we become aware that a person under the age of 21 has created an account, that account will be immediately closed and all related information will be deleted.

Third-party payment and technology services are used in the operation of gk9pg's services. These third parties have their own privacy policies and operate in accordance with them. Game software providers such as Pragmatic Play, Evolution Gaming, and Spribe follow their own data management policies. We are not responsible for the privacy practices of these third parties.

gk9pg may revise this privacy policy from time to time. For any significant changes, we will publish a notice on our website and inform you by email. Changes will take effect from the date they are published. Continued use of our platform after any changes will be considered as your consent to the revised policy.

The latest version of the policy will always be available at gk9pg.cam/privacy-policy.

gk9pg uses the following legal bases for processing information:

• Contract Performance: Processing information necessary to fulfill our service agreement with you
• Legal Obligation: Processing information to comply with applicable laws and regulations
• Legitimate Interests: Processing information for fraud prevention, security, and service improvement
• Consent: Processing information based on your consent for marketing communications and optional services